Shipping Policy

Shipping Information

DEFAIENCE may offer free standard delivery on certain order, depending on promotions and limited-time offers. If and when these offers are made, note that free shipping will be applied to your order at checkout. Shipping costs shall be calculated at the end of your order. Delivery times are provided as guidelines only.

Kindly note that delivery to rural addresses can result in longer delivery times. Taxes and duties. The prices of products are expressed in Euros inclusive of taxes but excluding customs duties. The Prices of Products are expressed in Euros, inclusive of taxes and excluding customs duties, for orders outside of the EU that shall be borne by the Customer. For orders outside of the EU : All applicable duties shall be borne by the customer. Unfortunately we cannot estimate how much duties you will pay but your local customs should be able to estimate the price. 

DEFAIENCE cannot be held responsible for any action and/or costs and/or taxes and/or delays due to customs over which it has no control.

Additional Fulfillment Information

Please note, that fulfillment is contingent to the availability of the specific product ordered. Some garments can take up to 20 days complete, depending on the complexity of the product.